Shipping Policy

What are the delivery charges?

There are no delivery charges for orders with a total value of Rs 2000 or above.

Pontic charges Rs 60 as delivery charge for order values below Rs 2000.

Extra charges may be applicable in case you want to use the ‘Priority delivery’ option. More information about the ‘Priority delivery’ option can be found below.

How are the items shipped?

Pontic delivers your orders through its own logistics team in its direct-service locations. Orders from all other locations are shipped through renowned logistics service providers (couriers). You can be rest assured that the products will reach you in perfect shape & Condition.

What are the locations to which Pontic can deliver?

Pontic has reliable logistics partners who cover almost all locations across the country. In the rare case that your location is not covered by any of our delivery partners, we will get in touch with you to work out alternative arrangements to ship the products to you.

If alternative arrangements cannot be worked out, your payments shall be refunded to you and the order cancelled.

How much time does it take for the products to reach me?

Pontic classifies its products as ‘Regular order’ and ‘Special order’ products. Regular order products are shipped from Pontic’s warehouse on the same day or the next day. Special order products are shipped within 2 weeks from the date of order.

All orders are currently shipped from Hyderabad. Depending on your location, it may take 1-7 days for the shipments to reach you. You will be able to track your order details, once you login to your account. Our support would also be able to help you with more details about the order, where necessary.

What does a ‘special order’ mean?

A ‘special order’ product is specially procured for you by Pontic. In such cases, Pontic first checks the availability of the product with the sources. When there are no availability issues, the products are procured and sent across to you, similar to normal shipments. In some cases, the ‘special order’ products may be procured for the specific requirement. It could take up to 2 weeks for shipping the order in such cases.

In case of availability issues, the customer support team would get in touch with you to suggest alternatives and arrive at a solution.

Why is the Cash on Delivery option not available for me?

Cash on Delivery (C-o-D) option availability is dependent on the coverages offered by of our shipping partners. And, Pontic not accept C-o-D for all sale items, Kindly verify.

You may not be able to avail the C-o-D facility if its not available for the particular product. We are continuously expanding our service locations, and we hope to offer the C-o-D facility and other benefits at your location in the near future.

Can I receive my products outside India?

Kindly contact our customer care for the details on international shipments.

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