Refund and Cancellations Policy

I have just placed an order. How do I cancel the same?

Please get in touch with us  to get your order cancelled.

In cases where the order has not been shipped, the same will be cancelled immediately. In cases where the order has already been shipped, please do not accept the shipment when it arrives. Pontic will process the cancellation based on your communication with customer care, and shipping charges will be deducted if applicable.

However, the same is not applicable on products which have been specially procured against the order. In such cases, the Pontic team will notify the same to you immediately.

What are the cancellation charges?

Orders generally get shipped within 1-2 days. Shipping could be initiated as early as an hour within the order time.

In cases where the cancellation request reaches us before the shipping gets initiated, there will be no cancellation charges. In cases where shipping has been initiated, a cancellation charge shall apply.

However, the same is not applicable on products which have been specially procured against the order. In such cases, a cancellation charge will be levied as per Pontic discretion

How will I get the refunds for my cancelled orders?

In cases of post-paid (Cash-on-Delivery or Credit) orders, the cancellation charge if any, would apply on your next purchase or you need to transfer to our account.

In cases of pre-paid orders (online payments), on cancellation, your remaining amount will get refunded to you through the same payment mode which you had used for the transaction. 

When will I get the refunds for my cancelled orders?

In case of non-shipped orders, the refund will be processed, on confirmation of cancellation by the Customer Support team.

In cases of orders which have already been shipped, cancellation gets confirmed once the products are received back at Pontic’s office. On confirmation of the same, the refund will get processed.

What do I do if I get my shipment in damaged condition?

Pontic takes utmost care in packing your orders and uses reliable logistics partners to carry your shipments. But, in the rare instance of a damaged shipment, please do not accept the delivery of the same. In case of instruments & equipment you should open the packing under a good Video.

Immediately on declining the delivery, please contactus and inform about the same. Pontic Support team will help you in finding an alternate solution – shipping of a replacement or cancellation of the order.

I have bought a product from Pontic which I am yet to use. Is it possible to return the same?

Pontic has a no-questions-asked-returns policy for unused products. Pontic allows for returns, for specific days from the date of receipt of the product. The products will have to be in its original condition for the same. Return shipping charges shall apply on all returns.

However, the same is not applicable on products which have been specially procured against the order. In such cases, the Pontic team will notify the same to you immediately.

In case you want to return a product, please contactus

Pontic Support team will help you in scheduling a pick-up for the returned product, from your place. In cases where the return shipment cannot be facilitated by Pontic, you may be asked to ship the product to our address directly.

I bought a product from Pontic. I have started using it, but do not like it anymore. Is it possible to return the same?

Returns are generally accepted only if the product is unused and is in its original condition.

In cases where the product has been used partially, if there are genuine reasons for the need for a return, Pontic shall initiate a return request with the manufacturer/vendor of the product. If the vendor is satisfied with the reasoning for the return of the product and is willing to accept the return, Pontic will confirm the acceptance of the return. If you want to initiate such a return process, please contact us within 1 week of the receipt of the products. A return shipping fee of would be applicable, if returns are approved.

Pontic is just an intermediary in the sales process and hence will have to abide by the manufacturer’s returns policies. But, we have our customer at the heart of our service offerings, and we will do our best to protect the interests of our customers.

How does the returns process work?

In case you want to return a product, please contactus to initiate the returns process.

After validating the return request, the Pontic Support team will help you in scheduling a pick-up for the returned product, from your place. In cases where the return shipment cannot be facilitated by Pontic, you may be asked to ship the product to our address directly.

Can I cancel/return only a part of my order?

Yes, it is possible to cancel/return only a part of your order. Please get in touch with our customer care to initiate a partial cancellation/return request.

When will I get my refunds, in case of returned products?

Pontic Support team will confirm the acceptance of your returns, on receiving the products back at Pontic office.

On confirmation of the same, your refund will be processed. The refund amount shall be paid back to you through the same payment mode, which you had used for making the payment. The same will be processed within 7-15 days from the date of refund confirmation.

You've just added this product to the cart: